Ef99 Privacy Policy — Your information is safe with us

1What Information We Collect

When you register or use our services at ef99, certain information is collected automatically or directly from you. This information is necessary to provide you with the best experience and to keep your account secure.

We collect two main types of information — what you provide directly and what is generated automatically as you use the platform.

Every piece of data we collect has a specific reason behind it — nothing is requested without purpose. If you feel any request is unreasonable, please let our support team know.

2How Your Information Is Used

Ef99 uses your information only for specific, legitimate purposes. Your data is never used for anything unrelated to those purposes. The primary uses are outlined below:

• Account Management: Your data is used for login, password reset, identity verification, and account security.
• Payment Processing: Financial information is used to ensure deposits and withdrawals are processed correctly.
• Service Improvement: Data on which games are played most and which features are used is analyzed to continually improve our services.
• Security Monitoring: To detect unusual login attempts, signs of fraud, or suspicious transactions.
• Relevant Offers: To inform you of relevant bonuses and promotions based on your gaming preferences — only with your consent.
• Responsible Gaming: To monitor gaming behavior and, where necessary, set limits or send responsible gaming alerts.
• Legal Obligations: To comply with applicable laws and meet regulatory requirements.

3Data Storage & Security Measures

Ef99 follows internationally recognized security standards to protect your data. Both physical and digital safeguards are maintained at our data centers.

• SSL/TLS Encryption: Every communication is protected with 256-bit encryption. No one outside can read your data.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): OTP-based login verification is available for added account security.
• Firewall & IDS: Robust network firewalls and an intrusion detection system are active at all times.
• Regular Backups: Regular backups are taken and stored in a separate location to keep your data safe.
• Staff Training: ef99 staff receive regular training on data protection. Only authorized personnel who need access to your data are permitted to view it.

Data is retained for as long as your account remains active. After closure, certain data may be kept for a period required by legal obligations, then permanently deleted.

4Data Sharing & Third-Party Policy

Ef99 does not sell, rent, or share your personal information with third parties without your consent. However, there are a limited number of situations where sharing may be necessary:

• Payment Processors: Only the financial details necessary to process transactions through bKash, Nagad, or Rocket are shared.
• Identity Verification Service: Your information may be shared with accredited verification providers as part of the KYC process.
• Legal Requirements: We may be required to disclose information in response to a court order or a direct request from a government regulatory authority.
• Fraud Prevention: Limited data may be shared to participate in industry-wide fraud prevention programs.

5Cookies & Tracking Technologies

The ef99 website uses cookies and similar technologies. Cookies are small files stored in your browser that help improve your experience.

• Essential Cookies: For storing login sessions and security tokens — the platform cannot function without these.
• Functional Cookies: Used to remember your language preference and game settings.
• Analytics Cookies: Used to understand which pages receive the most traffic and where users encounter issues.
• Performance Cookies: To improve page load speed and manage server load.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of some services.

6Your Rights & Controls

You have full control over your personal information at ef99. Any of the following requests can be submitted through our support team:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Unless required by law, you may request that your data be deleted after your account is closed.
• Right to Object to Processing: You may object to your data being used for specific purposes.
• Right to Portability: You can request a downloadable copy of your data.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

7Protection of Children's Privacy

Ef99's services are intended exclusively for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Age is verified at registration, and a national ID may be requested in suspicious cases. If a minor's data is collected by mistake, it will be deleted immediately upon a guardian's request and the account will be closed.

8Privacy Policy Updates

Ef99 may update this Privacy Policy when necessary. If any changes are made, a notification will be sent to your registered email and the "Last Updated" date on the website will be revised accordingly.

• For major changes, you will be notified by email at least 14 days in advance.
• Minor or technical updates may be reflected on the website only.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Copies of previous policies are available upon request from our support team.

9Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our support team. We are always ready to help.

• Our support team typically responds within 24 hours.
• Data requests are processed within 7 business days.
• Critical security issues are given the highest priority.